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Privacy Policy

Privacy Policy for Steve Moss Plumbing 

Effective Date: 7 July 2025 

Steve Moss Plumbing ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information in accordance with the UK General Data Protection Regulation (UK GDPR). 

1. Who We Are 

​Steve Moss Plumbing 

25 Carew Road, London, W13 9QL 

Phone: 07713 262493 

Email: stevemossplumbing@gmail.com 

Steve Moss Plumbing is the data controller for the purposes of UK data protection law. 

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2. What Personal Data We Collect 

​We may collect and process the following types of personal data: 

  • Identity Information: Name, title 

  • Contact Information: Address, phone number, email address 

  • Transaction Information: Details of plumbing services provided, payment details (if applicable) 

  • Communication Data: Emails, messages, or phone conversations related to services or queries 

We do not collect special category data (e.g., health information) or data relating to children. 

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3. How We Collect Your Data 

We collect data when you: 

  • Contact us via phone, email, or website 

  • Request a quote or book a service 

  • Engage with us in the course of carrying out plumbing work 

  • Make payments or request invoices 

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4. Why We Use Your Personal Data 

We use your personal data to: 

  • Provide plumbing services and manage appointments 

  • Communicate with you regarding your enquiries or work being carried out 

  • Issue invoices and process payments 

  • Keep records for accounting and tax purposes 

  • Comply with legal obligations 

 

We only process personal data where we have a lawful basis to do so, including: 

  • Performance of a contract 

  • Legal obligation 

  • Legitimate interest (e.g., responding to enquiries, maintaining records)

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5. Sharing Your Data 

We do not sell your personal data. We may share your data with: 

  • Accountants or bookkeepers (for financial records) 

  • Payment processors (if applicable) 

  • Law enforcement or regulatory authorities (if required by law) 

All third parties are required to respect the security of your data and to treat it in accordance with the law. 

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6. Data Retention 

We retain your personal data only for as long as necessary: 

  • Customer and transaction records: kept for up to 7 years to comply with tax and accounting requirements 

  • General enquiries: kept for up to 12 months if no service is provided 

After these periods, your data is securely deleted or destroyed. 

 

7. Your Data Protection Rights 

Under the UK GDPR, you have the right to: 

  • Access the personal data we hold about you 

  • Request correction of inaccurate data 

  • Request erasure of your data (where applicable) 

  • Object to or restrict processing 

  • Request data portability 

To exercise your rights, contact us at the details above. 

 

8. Data Security 

We take appropriate technical and organisational measures to protect your data, including secure storage and access controls. However, no system is 100% secure, and we cannot guarantee absolute security. 

 

9. Cookies and Website 

If we use a website, it may use cookies for basic functionality. We do not use cookies for tracking or advertising. 

(If cookies are used, include a more detailed cookie policy or link to it.) 

 

10. Changes to This Policy 

We may update this Privacy Policy from time to time. The most recent version will always be available on request or published on our website (if applicable). 

 

11. Contact and Complaints 

If you have any questions about this policy or how your data is handled, please contact: 

Steve Moss Plumbing 

Phone: 07713 262493 

Email: stevemossplumbing@gmail.com 

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If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO): 
https://ico.org.uk | Tel: 0303 123 1113 ​​

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